Terms of Service

1. Acceptance of Terms

By accessing and using CloseIQ, the PPC audit automation platform operated by Seller's Arena Inc., doing business as Seller Synapse ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

CloseIQ is a PPC audit automation platform designed for Amazon advertising agencies. Our Service provides:

• Automated PPC Audits: Analysis of Amazon PPC campaign data and search term reports
• White-labeled Reports: Customizable audit reports for your clients
• Lead Intelligence: Dashboard insights and prospect data analysis
• Campaign Analytics: Performance metrics and optimization recommendations
• Integration Tools: Webhook integrations with third-party platforms

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

3.3 Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement. Our Service is intended for business use by advertising agencies and professionals.

4. Acceptable Use

4.1 Permitted Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for legitimate business purposes related to PPC campaign analysis and optimization.

4.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or to solicit unlawful activity
• Attempt to gain unauthorized access to our systems or networks
• Upload malicious code, viruses, or any harmful software
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with unauthorized parties
• Use the Service to compete with us or develop competing products

5. Data and Privacy

5.1 Your Data

You retain ownership of all PPC data, campaign information, and other content you upload to our Service. By using our Service, you grant us a limited license to process this data solely for providing the Service to you.

5.2 Data Security

We implement industry-standard security measures to protect your data, including client-specific storage, encryption, and access controls. However, no method of transmission over the internet is 100% secure.

5.3 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Payment Terms

6.1 Subscription Fees

Our Service is provided on a subscription basis. Fees are charged in advance and are non-refundable except as expressly stated in our refund policy.

6.2 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.

6.3 Late Payments

If payment is not received when due, we may suspend or terminate your access to the Service. You remain responsible for all charges incurred before suspension or termination.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, algorithms, designs, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of our Service.

7.2 Your Rights

You retain all rights to your data and content. We do not claim ownership of any information you upload to our Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about our Service may be used by us without restriction or compensation to you.

8. Service Availability

8.1 Uptime

We strive to maintain high availability of our Service but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects Service availability.

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.

9. Termination

9.1 Termination by You

You may terminate your account at any time by contacting our support team. Upon termination, your access to the Service will cease, and your data will be deleted according to our data retention policy.

9.2 Termination by Us

We may terminate your account immediately if you violate these Terms or for any other reason with reasonable notice.

9.3 Effect of Termination

Upon termination, all rights and licenses granted to you will cease, and you must stop using the Service. Provisions that should survive termination will remain in effect.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10.3 Maximum Liability

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of Ohio.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: